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New Homes Quality Code

 

New Homes Quality Code

The information on this page is for all homes where the reservation is paid for on or after, 8th April 2024.

 

What happens if a developer fails to comply?


There is a New Homes Ombudsman Service (NHOS) in place to ensure that developers comply with all elements of the Code. This enables customers to raise issues where they feel that the developer has not provided the service levels required.


Before going to the Ombudsman, you must have exhausted the developers complaints process. Additionally, you may wish to refer to your Home Warranty provider (NHBC, Premier Guarantee or LABC) under their claims and dispute resolution service. The Countryside Homes Complaints Procedure can be found on this website under Buying a Home.


You can find more information about the NHOS at the link below, which includes details about how to make a claim to the Ombudsman.


www.nhos.org.uk


Useful information

 

Still haven't found what you're looking for?

References to “we”, “us” or “our” are to the part of the Vistry Group (including Linden Homes, Bovis Homes, Countryside Homes or one of Vistry’s joint venture companies) from which you are intending to purchase a new home. References to "you” and “your” are to the prospective buyer or buyers of a new home from us.

All images, videos and virtual tours are used for illustrative purposes only and are representative only. They may not be the same as the actual home you purchase and the specification may differ. Images may be of a slightly different model of home and may include optional upgrades and extras which involve additional cost. Individual features such as windows, brick, carpets, paint and other material colours may vary and also the specification of fittings may vary. Any furnishings and furniture are not included in any sale. Please check with our sales consultants for details of the exact specifications available at the development(s) for each type of home and the associated prices.