Consumer Code

If you paid for your reservation after that date, please go back to the New Homes Quality page.

Countryside Homes complies with the Consumer Code - Fourth Edition 2019 for Home Builders.

A copy of the Code will be supplied to you through the conveyancing process and can be found at www.consumercode.co.uk

Who does the Consumer Code cover?

The Code does not apply to shared ownership properties and those acquired as an investment or to rent out.

Up until the 7th April we were compliant with the Fourth Edition 2019 for Home Builders. Consumer Code have recently made some changes to their requirements, with which we don’t comply. This does not change your ability to refer any issues to them or make a complaint under the Consumer Code 2019.

What happens if a developer fails to comply?

We will always do our best to deal with our customers in a fair and responsible manner. If, however, after going through the steps outlined in our Complaints Process, you are still unhappy with our response, you may wish to refer to your Home Warranty provider (NHBC, Premier Guarantee or LABC) under their claims and dispute resolution service. The warranty provider will then either deal with the complaint under the terms of the warranty policy or, if the complaint falls outside their dispute resolution scheme, offer you the opportunity to refer your complaint to the Independent Disputes Resolution Scheme.

Full details of this scheme and its provider are part of the Consumer Code for Home Builders document given to you at reservation. Full details of this Code can also be found by visiting: www.consumercode.co.uk

Using our formal complaints process, the Independent Dispute Resolution Scheme or Consumer Code does not affect your normal legal rights.